Public Sector

With Mori research finding that 77% of the UK population has a mobile phone, compared to 48% who have Internet access, the use of SMS is already proving to be a much more inclusive medium.

Now, with TxtOrder’s mobile communications services your residents can obtain your key information electronically by sending and receiving a text message from their mobile phone.

TxtOrder’s clients include Surrey Heath Borough Council, Doncaster Metropolitan Borough Council and London Borough of Hackney. They have found that the mobile channel is a very effective communications medium that can also reduce operational costs across many areas such as:

• Leisure and Tourism
• Customer Services (a call back from your call centre can now be made in your resident’s preferred language)
• Libraries
• Education and schools
• Council news
• Events and What’s on
• Environment and Transport
• Parking services
• Planning services
• Travel information
• General council messages
• Bank holiday refuse collection
• Winter weather school closures

The Mobile channel also provides a useful way to encourage communication for:

• Reporting failing street lighting
• Reporting holes in the road
• Reporting benefit fraud
• Reporting abandoned vehicles
• Replying to your request for opinions on local hot topics

TxtOrder can advise you on how to get the most out of the mobile channel so you can best serve your customers. For more information please contact us.